Frequently Asked Questions

What type of jewelry Lunna Santi sales?
Our jewelry is made from 316L stainless steel, a high-quality, durable material known for its resistance to tarnishing, rust, and everyday wear. Available in two finishes - 18K gold and stainless steel (silver). Our jewelry is designed to maintain its beautiful appearance with normal wear.

Will the 18k gold PVD stainless steel jewelry tarnish?
18K gold PVD stainless steel is resistant to tarnishing and discoloration, making it a great choice for jewelry you want to enjoy for a long time. However, proper care will help keep your pieces looking their best.

Can I wear my jewelry every day? Is stainless steel jewelry waterproof?
Absolutely! Our pieces are sourced with everyday wear in mind and can handle everyday exposure to water. Whether you’re running errands, heading to work, or dressing up for a special occasion, our jewelry is made to move with you.

Is stainless steel jewelry hypoallergenic?
316L stainless steel is generally considered a skin-friendly option and is often preferred by people with sensitive skin. However, everyone’s skin is different, and some individuals may be sensitive to this metal.

How should I care for my jewelry?
To keep your jewelry looking beautiful:
* Store pieces in a clean, dry place when you’re not wearing them.
* Avoid direct contact with perfumes, lotions, hairspray, and harsh chemicals.
* Wipe your jewelry gently with a soft, dry cloth after wearing.
* Keep pieces separated to minimize scratching.

What is your shipping policy?
We offer free shipping when you spend $50 or more in our store. All others orders will be charged a flat shipping rate of $5.99. We are shipping only to the USA.

We carefully prepare every order before shipping -usually within 1–3 business days. Once your order has shipped, you will receive a tracking number by email.

Standard shipping typically takes 3–7 business days after processing. Delivery times may vary depending on the destination, carrier delays, holidays, or other circumstances outside our control.

Please double-check your shipping address before placing your order. We cannot guarantee changes once an order has been shipped.

What happens if my order arrives damaged or includes an incorrect Item(s)?
Received something damaged or different from what you ordered? Let us know within 7 days of delivery. We'll review the issue and work with you to find a solution. Please refer to our Return, Exchange, and Refund policy.

What is your return or exchange policy?
Let us know within 14 days of delivery at info@lunnasanti.com. Refer to our Return, Exchange, and Refund policy for more details.

Please note:
Jewelry must be unused, unworn, and in its original condition in order to be returned to us.
Exchanges are subject to product availability. Depending on your request, we may arrange an exchange or ask you to return the original item and place a new order.
Unless the item is defective, damaged, or incorrect, customers are responsible for return and exchange shipping costs.

How to contact us?
If you have any questions about returns, exchanges, or refunds, we are happy to help. Complete the Contact Us form or email us at Info@lunnasanti.com.

Wear it. Love it. ✨