Returns, Exchanges, and Refunds policy

At Lunna Santi, we want you to love the jewelry you receive. Each piece is chosen with care, and we want your shopping experience to feel just as special as the jewelry itself. If your purchase isn't quite right, we're here to help. Please review our return and refund policy below.

1. Return Eligibility
We accept return requests within 14 days of delivery. To be eligible for a return, your item must meet the following conditions:

• The jewelry must be unused, unworn, and in its original condition.

• The item must be returned in its original packaging, including any tags, pouches, or boxes provided.

• Proof of purchase, such as an order confirmation or receipt, must be provided.

• The return request must be submitted within 14 days of delivery.

Items that show signs of wear, damage caused by improper use, or alterations made after delivery may not qualify for a refund.

Non-Returnable Items
The following items are generally not eligible for return:

• Gift cards and digital gift certificates.

• Jewelry that has been damaged through misuse, accidents, or improper care.

• Items that have been altered, resized, or modified after delivery.

• Final-sale items will be identified at the time of purchase and are not eligible for return.

Damaged, Defective, or Incorrect Items
We carefully inspect our jewelry before shipping, but occasionally something may go wrong. If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at info@lunnasanti.com. Once we review your request, we will work with you to arrange an appropriate solution, which may include a replacement, repair, or refund. If the issue is confirmed to be our responsibility, we will cover reasonable return shipping costs.

2. How to Submit a Request
To begin the process, please follow these steps:

1. Email us at info@lunnasanti.com with your order number and the reason for your return or exchange.

2. Wait for our team to approve the return or exchange and provide further instructions.

3. Carefully package the jewelry in its original packaging.

4. Ship the item using the return instructions provided.

Please note that exchanges are subject to product availability. Depending on your request, we may arrange an exchange or ask you to return the original item and place a new order.

Please do not send items back without contacting us first, as unauthorized returns may delay processing.

Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of items lost in transit when return shipping is the customer's responsibility.

3. Refunded Items
Once your returned item is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within 5–10 business days after approval. Your bank or payment provider may require additional time to post the refund. Refunds generally include the purchase price of the returned item and tax. Original shipping charges are non-refundable. If only part of an order is returned, the refund will generally apply only to the eligible returned item or items.

4. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at info@lunnasanti.com. We cannot guarantee cancellations once an order has been processed or shipped. If your order has already shipped, you may request a return in accordance with this policy.

Contact Us
If you have any questions about returns, exchanges, or refunds, we are happy to help. Complete the Contact Us for or email us at Info@lunnasanti.com.

Thank you for supporting our small business. We appreciate your trust in us and want every piece you purchase to become a meaningful part of your jewelry collection.